Home > Term of Services/ Acceptable Usage Policy

Term of Services/ Acceptable Usage Policy

  • • Acceptable and Expected Behaviours
    WE at Crayon Web Solutions expect our customers to held high the 3 “Ps”

    -Polite
    We do not entertain rude customers,it is a waste of our time and other customer’s time. If you are rude, please kindly find another host.
    -Patient
    We are trying our best to provide “customer’s satisfaction” FOR ALL OF OUR CUSTOMERS therefore please be patient, because that helps us in achieving our mutual goals. By being inpatience does not help anybody.
    -Punctuality
    We will give debtors a maximum of 3 days (72 Hours) to complete their debts, if that maximum allowance has surpassed, we will delete their account. We will also introduce a 10% late fees for late payers.

  • Service Abuse Crayon Web solutions do not tolerate any abusive manners, emails, forum posting or language that a customer said, type or send to any of Crayon Web solution’s staff, owner, support tech, or members. If we found that a customer has deliberately insulted or abuse our staff, in emails, forum posting or any kind of written, verbal or graphic abuse/insult, we will terminate your account, and politely ask you to find another hosting.
  • • Zero Spamming Tolerance
    Spamming (sending unsolicited email or posting messages to irrelevant newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers) Failing to comply with this will result in account termination without previous notice
  • • We Host Legal materials
    We believe in the freedom of speech(to an acceptable norm) expression and free flow of thoughts.
    The sites that are Not ALLOWED: sites encouraging illegal activities* (this includes hacking, promoting or encouraging hacking activities, warez-crack code serial number cracking, virus, or other similar activites) or racism, sites providing instructions of performing illegal activities, or harming minors, Absolutely NO Child Pornography, Failing to do so will result in account termination without previous notice, and will be reported accordingly to the Internet police for further investigation.
  • • Server Abuse*
    This is very important to maintain the quality of our bandwidth and servers We do not tolerate Violations and attempted violations of system & network security. Or any type of tampering with the system with the purpose to inflict harm.We do not allow mini downloading sites, and warez ,We have a BIG NO for proxies sites. Any accounts that have more than 10,000 INODES (INODES=pages) are deemed to be a potential harm to the servers and will be suspended pending deleted without prior notice.(this is a SHARED web hosting not a file hosting services)
    We Allow Video Streaming sites and even sites that requires FFMPEG to run, BUT you are responsible for the content of the site, no illegal use of copyrighted materials are allowed.
    Please contact us for more details about sites that requires investigation at This Contact Form
  • Server Abuse 2* Please note that you are on a SHARED web hosting services, we do not allow ANY activities that we deem to have harm the servers and or causing downtime and therefore making it hard for other customers. Such activities includes: Sending more than 1000 Emails per day to your subscriber, or forum members. using up more than 15% of the CPU usage per day. #All websites’ content must contain at least 85% html, php or jsp (or similar) pages, account that has mainly links to files(large zip files) will be deleted without warning and are subject to no refund.#
  • Server Abuse 3 We do not allow sites that host or EVEN Links to MLM, Escrow services, ponzi schemes and any other Get rich quick type of Scheme. Those sites will be immediately terminated and reported to the police.
  • Server Abuse 4 We will question sites that is linked to or host to a website selling viagra pills or Male reproduction system enlargement pills. Such sites are well known source of spam and we do not tolerate spam, if we suspect such site we will suspend pending deletion.
  • Banned Scripts
    Hosting Accounts Scripts:

    Certain scripts have been found to be negatively impact our hosting servers and other customers using those shared servers. Thus, the following scripts are banned from being run on any hosting account:

    - CGI/Perl Based Forums
    - YaBB CGI and PHP Versions
    - Topsites Scripts (Spam sites using the button.php to overload the server)
    - 4Images
    - FormMail (CGI versions)

    If a script of this type is found to be running and monopolizing resources either the script or the account will be disabled until communication with Customer can be established.

  • Uptime Guarantee
    CrayonHost
    .net offers a 99.98% Uptime Guarantee. That means your web site is guaranteed operational 99.98% of the time in any calendar month.
    Crayonhost.net guarantee 99.9% service uptime allows for 45 minutes of (HTTP) service outage per month as defined here.  Regardless of the number of outages, all refunds are limited to one month’s hosting service fees and do not include excess usage fees or other nonstandard recurring charges. For the purposes of this guarantee, only downtime lasting at least 30 consecutive minutes is considered a service outage. Crayonhost.net will not be held responsible for Service Outages resulting from non-CrayonHost-operated equipment including, but not limited to, Internet NAP failures or congestion and backbone failures. Additionally, Crayonhost.net will not be held responsible for delays in the registration or transfer of a domain due to third party-related issues, for outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or “denial of service” attacks on customer web sites. We also have a strict Server Abuse policy to avoid this unwanted cases, and PRO-Actively check customer’s website to assure a good hosting experience for EVERYBODY.
  • • Site Transfer
    We gladly welcome transfering customers and would be happy to help in transfering your websites and its files to our server, BUT please remember always that this is a Courtesy service, and should not be viewed as part of our guarantee.
  • Money Back Guarantee. We have a 60 days money back guarantee for whatever LEGAL reason you have, but if it is because you violated our Term of services, this guarantee ceased to take place. All dedicated IPs and add on services fees do not apply to this guarantee. Customer MUST also states that they want their fees refunded during cancellation process, if not all fees will be donated to orphanages in Indonesia.
  • NO SET UP FEE We are proud to offer great services to our customers at NO set up Fees, BUT on 2Checkout purchases, it will be charged a one time set up fee of USD10,-
  • • Price Guarantee
    As a customer you are protected with a “Price Freeze” guarantee, which means your hosting price will not goes up or down as long as you stay with us. But you are not entitled for any kind of refunds, our company do not have “Money Back Guarantee” policy, for any reasons once the Money Back guarantee period ends and payments are final.
  • • Upgrading/Downgrading of Hosting Plans
    Customer agrees that they can change and modify their hosting package at anytime, but they are not entitled for any kind of refund for the remaining time if the contract is still on-going. They will have to sit out for the remaining of the contract or decided to upgrade or downgrade immediately without refund if they wish to proceed with the request. Upgrading fee is USD0.00 but Downgrading fee is a one time fee of USD9.99 payable to Crayon Web Solutions
  • • Indemnification
    Customer agrees that it shall defend, indemnify, save and hold Crayon web Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Crayon Web Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Crayon Web Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Crayon Web Solutions; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Crayon Web Solutions’s server.
  • Third party software(s)
    Crayon Web solutions could not provide support for third party installed scripts, if that scripts do not have a proper installation guidance, or is a nulled (stolen script)
  • **ClientExec software is free Only if you purchase and pay Yearly up front for the Extreme Reseller plan
  • This Term of services, website, web design, and images is the solely owned by Crayon Web Solutions, It should never be copied or duplicated without any written permissions by anyone. It will be revised without notice(but will not be altered so that it eclipse the previous meaning)
 
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